Uncompromising Trust & Quality Protocol
Trust, Safety & Escrow Protection
From 4-stage tutor screening to Eskom load shedding resilience and 24-hour escrow release guarantees.
1. Rigorous 4-Stage Vetting
Every tutor submits verified South African ID credentials, TEFL certification, speed tests, and a 60-second video audition manually audited by Sharon's team.
2. 24-Hour Escrow Protection
Student payments remain safely locked in escrow until the lesson completes and attendance telemetry verifies tutor presence for >= 20 minutes.
3. Automated 100% Refunds
If a tutor is late by >5 minutes or experiences an emergency, your lesson credit is instantly re-credited to your account along with a bonus credit.